Lee Emerick No Comments

Guest satisfaction is paramount for any reputable hotelier. Poor guest satisfaction and you run the risk that your guests will not be repeat customers. A proven way is effective communications so that there is a fast and effective response to the requirements and needs of each hotel guest. An effective tool used by a growing number of hotels is to kit out their staff with two way radios.

Utilising Two-way radio has been proven to enhance operational efficiency with reliable and quick internal communications and as a consequence improve customer satisfaction. With a two way radio, the reception staff can contact any member of the hotel team, regardless of where they are located in the hotel. Should a guest have an issue or should someone need assistance, two way radio is the quickest form of communication to lead to a resolution of the guest’s issue rather than the delay of walking to reception to report it or finding a phone.

Two way radio communication is more common in larger hotels. Quite often you find communication via radios between management and staff. Often a manager will be away from the front desk inspecting the hotel and being watchful over its guests. A portable two way radio that can be carried around proves to be invaluable.

4 Watt UHF radios are a suitable option for hotels as UHF signals are effective at penetrating buildings of a steel and concrete construction. Licenced radios often have selectable channels so that individual channels can be allocated to management, security, housekeeping, and maintenance.

For a smaller establishment, licence free radios may suffice. A medium sized hotel with several floors will need licenced 4W radios to get full coverage as a 0.5 Watt licence free radio will not penetrate the structure fully. A very large hotel with 15 or more floors will need a repeater system so that the signal is propagated through the entire structure to achieve full coverage.